Tenant Information

We take the selection of our tenants very seriously… so if you are renting from us congratulations.

We have compiled the following information for your benefit please read it carefully.



If you have an emergency after office hours:

1. Consider carefully whether the repair is actually URGENT.

Under the Residential Tenancies Act 1997, urgent repairs in a rental property are:

  • burst water service

  • blocked or broken toilet system

  • serious roof leak

  • gas leak

  • dangerous electrical fault

  • flooding or serious flood damage

  • serious storm or fire damage

  • failure or breakdown of any essential service or appliance provided by a landlord or agent for hot water, water, cooking, heating, or laundering

  • failure or breakdown of the gas, electricity or water supply

  • any fault or damage in the premises that makes the premises unsafe or insecure

  • an appliance, fitting or fixture that is not working properly and causes a substantial amount of water to be wasted

  • a serious fault in a lift or staircase.

2. Call Rebecca Gibson - 0409 904 936 & also email what the issue is. Please note, we have 24 hours to act from your initial notification of an urgent repair.

3. If there is no answer on the above number please leave a detailed message & send a text. Please note we have 24 hours to act on your notification of an urgent repair.

4. If there is no response from our tradesmen, you are permitted to contact a tradesperson BUT you must report the matter immediately in writing, email or fax to our office.


All requests for repairs are best made via our website.
In the event that the repair is urgent please contact our office immediately. If you cannot contact your Dedicated Property Manager refer to the emergency contact information provided on commencement of lease.

It is the landlord's responsibility to ensure a rented property is maintained in good repair.

If a tenant or resident requests non-urgent repairs, the agent must respond promptly. (24 HOURS TO ACT)

All repairs are the landlord's responsibility, but if the tenant or resident caused the damage, the landlord can ask them to arrange or pay for repairs.

Tenants and residents must continue paying rent when they are waiting for repairs to be done.

It is important for the landlord and tenant to communicate all information about repairs in writing, and to keep copies for future reference.

To arrange non-urgent repairs, notify the agent in writing, advising them what needs to be repaired and giving them 14 days to carry out the work. Include the date of your request, so it is clear when this 14-day period will expire.

We recommend giving the agent written notice using our email address - rebecca.gibsonmclean@gmail.com